We all get caught up in the latest terms and industry trends and tend to focus on that, but what is most important is understanding the needs of you “the customer” in the “real world”. From an Online Backup industry perspective, we see lot of chatter about ‘clouds’, ‘petabytes’, ‘storage pods’, ‘bandwidth’ & some more fancy jargons… Some of our compatriots in the cloud-based backup genre stay cocooned in a “make-believe bubble” – they feel self-important, smarter & different from competition. But they forget a basic tenet: we are in an industry to serve the need of the consumers by protecting their digital existence & identity – both personal & professional.
Going forward, periodically we are going to post some “real-life” feedback from SOS customers, their experiences with our service, both the good & the bad… It’s from their feedback we evolve & progress… & not by spinning the i’s in the Cloud…
In the words of one of our ‘White-Label’ partner:
“If you’ve ever had a computer crash, then you’ll already know the significance of backing up. However, if you’re surfing along in oblivion, stop before it’s too late. Think of all your digital photos — your child’s first birthday, last year’s summer vacation – G-O-N-E. If it’s a work computer, are there things you need for work that you’d be lost without? Back up now. Rely on SOS…”
A technology provider commending our Partner Delivery Team:
“Thank you PK…You are a superstar!
We have just moved from Louisiana to Virginia & I have been through two bad hard drives in the last 4 weeks. It has been a difficult time! Am back to work now & raring to go, thanks to your relentless support!
Thank you for your understanding.”
PK – you are a superstar indeed!
Just a happy customer:
“I switched from Mozy to SOS, and couldn’t be happier. I switched because I was upset at Mozy’s price hike, but I’m glad I did because now I can backup ALL my computers, (and I have about 6 of them) all within my plan.
Your software is techie enough to make someone like me happy and your support was able to answer all my questions.
I’m happy with your service… After you get robbed, lose your laptop, or your house burns down, you will realize that NOBODY should go without online backup. Seriously (I was robbed)!
Try to get back your lifetime worth of pictures from a computer that is gone?”
Thanks Marshall, for that. We share the same concerns, for our customers.
Our vow – we at SOS will shun the fancy bubble, & keep doing what we do best… protect your life, family & business, from data loss threats.